I received a baby monitor as a gift. The gift giver purchased an extended warranty for the baby monitor. So, I've had the baby monitor for just under four months when it suddenly stopped working. I went to get it replaced under the purchased extended warranty...only to find that Babies R Us couldn't assist me in any way because the only receipt that I had was the gift receipt". The gift receipt was attached to the purchased extended warranty/. The person who sold the warranty should have known to stable the original receipt and not the gift receipt?. The manager at the Babies R Us that I talked to told me he couldn't do anything:. I was very frustrated and that was made worse when this manager told me that he had gone out of his way by trying to look up the transaction for ten minutes.. I don't think that spending ten minutes trying to solve a problem was originally created by one of his employees is going out of his way:. Horrible service?. Waste of a protection plan by having the wrong receipt attached/. I will no longer be shopping at Babies R Us. 128fde1



  Comments (1)
1. Written by nikalseyn on January 23, 2012 from monroe, michigan, US
Probably a good idea to stay away from Babies R Us. We have purchased some things for relatives from them as gifts. I never dreamed they would not honor their warranties on a technicality. ***, just plain ***. I think we will get our baby gifts somewhere else from now on. See no reason to shop anymore at an outfit like this. Thanks for the info.

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